Our Promises

What is it?
We, at Giriraj jewellers believe in a strong customer-oriented approach. Our aim is to provide our customers with the best buying experience of their favorite products. When you buy a piece of jewellery from us, we ensure that you cherish it for long and do not hesitate to revisit us either for corrections or for further purchases.

How does it work?
While making a purchase at Giriraj jewellers, there are certain points of information regarding our policies you must be aware about –
We strongly believe in transparency-
– The price calculated in our invoice is solely based upon the gold and/or silver content as specified in the invoice.
– Weight has no relevance for gold and/or silver items sold on MRP.
– There is always a difference between the sale and purchase rate of gold.
– In case of precious metals, weight tolerance of +-0.020 mg is applicable.
– We can only process future transactions with the person in whose name the invoice has been issued. Thus, please ensure that every purchased item Giriraj jewellers is compulsorily accompanied with a bill.
We strive to provide you with flawless pieces of jewellery –
– At Giriraj jewellers, we offer products crafted with unerring precision. However, there are often some external factors that may lead to the corrosion of your jewellery. Don’t worry, we completely understand this and shall help you to rectify it.
– Blackening of silver:- It is often said that impure silver present in silver articles is the cause for them to blacken over time. However, this is a misconception. Silver articles get blackened by ozone, hydrogen sulphide and sulphur dioxide. These substances are present in the polluted air around us. Thus, silver articles lead to blackening due to their over exposure to unfavorable environmental conditions and not due to the presence of impure silver in them.
Decolourization of jewellery:- The decolouring of jewellery may sometimes occur due its reaction with mercury, rose water, perfumes, flowers, acid spillage, exposure of solder etc. In case this occurs, such items should be immediately brought to our shop for cleaning and repolishing. There is no need to consider these items as inferior in quality.
– Our guarantee however, does not apply to durability, strength, breakage, polish and falling of stones from ornaments. This is because, these factors largely depend on the careful storage and appropriate handling of the jewellery by the customers. Although, we understand how dear your jewellery is to you, we shall definitely repair the jewellery purchased from us within one month from the date of invoice.

Free product insurance
Giriraj Jewellers is an organization that strongly believes in transparency. Hence, we provide our shoppers with a cut to cut price break-up of the commodity they are willing to purchase from our store. This includes gold/silver charges, making charges and tax. As a result, our customers experience immense trust and faith while shopping at Giriraj Jewellers.

Where can you find it?
The price break-up of each product shall be given in the invoice accompanying the product.

We at Giriraj jewellers understand that the jewellery you buy is more of an investment and asset to you than, merely a piece for costume enhancement. Thus, to ensure that our consumers enjoy a sense comfort and security following their buying experience with us, we, at Giriraj Jewellers provide you with 1-year free insurance coverage which applies to purchases made of Rs. 10,000 and above from our store. Accordingly, in case of any loss or damage caused to your ornaments by fire, riot & strike, malicious damage, burglary, theft, accident, external, or visible means, the amount at which you bought the ornament shall be refunded to your bank account including making charges and GST.

Claiming the insurance: –
Customers shall be briefed about the procedure involved in claiming the insurance at the store itself, during the time of purchase. However, to find out a little beforehand or in case of any queries regarding the same, do feel free to contact

30 Days Return Policy
This feature provides our customers with flexibility to ensure that they are completely satisfied with their purchase from our store. Suppose you’ve indulged in buying a gift for a dear one from us, but after receiving it your beloved does not seem very satisfied with the design or style of the product, in such a case our 30-day exchange policy shall come into play.

According to this, a consumer shall be able to exchange a product bought from Giriraj Jewellers within 30 days of the purchase. The following are the terms and conditions to avail this feature:

  • Jewellery bought from us can be exchanged, provided the jewellery is brought back in the same condition in which it was sold within 8 working days from the date of sale. No exchange shall be made without the original invoice copy being presented by the customer.
  • We will not be able to make a full value exchange if the jewellery sold has been tampered, altered. Misused, broken or repaired in any way.
  • For an exchange of jewellery purchased from us, labour charges, appropriate loss of weight and percentage of solder will be deducted.
  • There will be no deduction in the weight of our hallmarked gold jewellery.
  • How can it be availed?

You can visit any of our stores in Pune and request for an exchange of your product without hesitation.

We believe in providing our customers with the best quality and nothing less. Thus, all the jewellery available at Giriraj jewellers is certified by the highest authority for certification of metals in India – BIS Hallmark.

The BIS hallmark is a hallmarking system for gold as well as silver jewellery sold in India certifying the purity of the metal. It certifies that the piece of jewellery conforms to a set of standards laid by the Bureau of Indian Standards, the national standards organization of India.

Thus, while investing in jewellery from Giriraj jewellers, the one thing that you can be blindly sure of is the purity and quality of your purchase.
Customization
The jewellery one wears is an extension of one’s individual personality. It reflects a  person’s distinguishing style and defines his/her distinctive appeal. We, at Giriraj Jewellers admire our customers’ uniqueness. Hence, we provide them with an option of customizing their jewellery according to their discrete preferences. You can customize the colour, design, style and everything else about your jewellery just the way you like it!

The market for precious metals is constantly fluctuating. Thus, we require your support and cooperation to help us give you the best services. Accordingly, do refer to the following policy specifications pertaining our orders and delivery services: –

Orders

– You can book an item by paying 75% of the value of the item on the date of booking. If the advance paid is less than 75% then the rate of the item shall only be fixed for 8 days, after 8 days the item purchased shall be subject to market rate or booking rate; whichever is higher.

– The order cannot be changed once it has been booked.

– In case of any dispute, courts in Pune only will have jurisdiction. New Giriraj Jewellers receives the right to modify these terms and conditions.

Delivery

– Delivery will be made against the order/voucher form only.

– Delivery will be made against cash payments only. Cheques and credit cards will only be accepted at the sole discretion of Giriraj Jewellers.

– If payment is made by cheque or demand draft, the delivery of the item and/or items purchased will be made only after realization of the cheque or deman draft.